Push notification tapped, but the wrong screen opened (or nothing happened)

Using the Mindbox handler — the URL from the notification isn't registered

How to check

Review your Mindbox.handleRemoteMessage implementation and confirm it includes a URL list, as described in the Push Notifications Setup for Firebase guide.

• No URL list — navigation handling hasn't been implemented yet.
• URL list exists — check the following:
  1. What URL was specified in the notification and where it was supposed to navigate.
  2. Whether that URL is present in the registered URL list.

How to fix

Implement notification handling with all the deep link URLs your marketing team needs, following the Push Notifications Setup for Firebase guide.

Using a custom handler — deep link extraction and navigation aren't implemented

How to check

Verify that your implementation retrieves the URL from the notification and triggers the corresponding navigation on tap.

How to fix

Use the Mindbox notification handler, or implement deep link extraction and navigation logic on your side.